Tag Archive for: experience

What Are Your Non-Negotiables?

/in , , , , , , , , /by

What are the things that you must do? The rules you live by, your no option behaviors? Do you have any?

On this Leader Edition of The Bill Caskey Podcast, Bill gives you 5 rules you should be reinforcing with your sales team. If you implement these behaviors, then your team will grow every month.

If you want my help in assembling a coaching solution for your team, go to https://billcaskey.com/mainwp/growmyteam to schedule a call.

[smart_track_player url=”http://traffic.libsyn.com/the2xpodcast/10-22-19-NonNegotiables.mp3″ title=”What Are Your Non-Negotiables?” artist=”The Bill Caskey Podcast” image=”http://billcaskey.com/wp-content/uploads/2019/02/BC-Podcast-Artwork-copy-300×300.jpg” color=”#0f344a” background=”#0f344a” social_linkedin=”true” social_email=”true” ]

Also mentioned in this podcast:

Do you have a “No Competition” Strategy?

/in , , , , , , , , /by

Corporate Leaders, you spend lots of money on marketing and business development, but are you working on the REAL PROBLEM?

How to equip your sales force to position your solution as a “category of one” with their prospects? I find most sales teams are awful at this.

On this week’s leadership edition episode, I’ll give you some things to work on with your sales team to create a No Competition Strategy. 

[smart_track_player url=”http://traffic.libsyn.com/the2xpodcast/10-15-19-LeadershipEdition.mp3″ title=”Do you have a No Competition Strategy?” artist=”The Bill Caskey Podcast” image=”http://billcaskey.com/wp-content/uploads/2019/02/BC-Podcast-Artwork-copy-300×300.jpg” color=”#0f344a” background=”#0f344a” social_linkedin=”true” social_email=”true” ]

Also mentioned in this podcast:

Your Team and Your Prospect’s Experience

/in , , , , , , , , /by

This might be the reason you’re losing deals you shouldn’t be losing. 

On this Leadership Edition of The Bill Caskey Podcast, Bill discusses the importance of both your team and your prospect’s experience during the sales process.

He also gives you some ways your team can improve this experience and close more business.

[smart_track_player url=”http://traffic.libsyn.com/the2xpodcast/Leader_Sampler-EP_1.mp3″ title=”Your Team and Your Prospect’s Experience” artist=”The Bill Caskey Podcast” image=”http://billcaskey.com/wp-content/uploads/2019/02/BC-Podcast-Artwork-copy-300×300.jpg” color=”#0f344a” background=”#0f344a” social_linkedin=”true” social_email=”true” ]

Also mentioned in this podcast:

Maximizing Your Customer Experience – From a Pro

/in , , , , , , , , , /by

Have you ever thought about how you make your customers feel?

On this week’s Podcast, I had the privilege of sitting down with Brian Good, a client who’s doing exceptional work as a Senior Manager for Strategic Accounts for a telecommunications company.

From his 20 years of successful selling, he shares his lessons learned about developing a personal brand (Hint: it’s not just about your photos), time blocking for maximum efficiency, and why continued personal development is key.

You won’t want to miss what tips he has to give you. So, grab your headphones (and a #2 pencil) and join me on my interview with Brian Good!

Also mentioned in this podcast:

 

Interview With Steve Walker

/in , , , , , , /by

Continuing with our May guest interview series, on this week’s 2X Podcast episode I had the chance to interview good friend of mine, Steve Walker. He’s the President of Walker Information and an icon in ‘customer experience’ research.

Steve shares the importance of your customer’s experience with your company and gives you insight and some tips on how you can begin to improve it.

Steve also has his own podcast you should try out, The CX Leader Podcast, available on iTunes. 

Also mentioned in this podcast:

[smart_track_player url=”http://traffic.libsyn.com/the2xpodcast/2xP_05-10-18.mp3″ title=”What Is Your Customer’s Experience With You?” artist=”The 2X Podcast” image=”http://billcaskey.com/wp-content/uploads/2017/02/2XPodcast-SPP.png” color=”#a89432″ background=”#33343a” social_linkedin=”true” social_email=”true” ]

Episode #469: The Importance of Customer Experience

/in , , , , , /by

What kind of customer experience do you give your brand new customers?

In this episode of The Advanced Selling Podcast, Bill Caskey and Bryan Neale review the hazards of ignoring the customer experience. We all want more referrals and we all want to grow our current client business, but do we do all we can to make that experience with them such that they want to give us more referrals and more money?

Bill and Bryan give you six ideas that you can implement almost immediately, with little cost, that will help you rebuild or reconstruct your customer experience.

Also mentioned in this podcast:

[smart_track_player url=”http://traffic.libsyn.com/billcaskey01/17-09-25-469_CustomerExperience.mp3″ title=”Episode #469: The Importance of Customer Experience” social=”true” social_twitter=”true” social_facebook=”true” social_linkedin=”true” social_email=”true”]