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Who Is Your Prospect?

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Do you truly know your prospect?

I’m not talking about their role or demographic. I mean, do you know who they are – at a deep level?

Most of the time we know who our customer is but we rarely write it down. On this week’s episode of The 2X Podcast, I’ll tell you how really knowing your customer will pay off big time and I’ll also give you a framework on how to get clear on your ideal prospect.

Send Bill a voice memo with a question to [email protected] to have him answer it in an upcoming episode.

Also mentioned in this podcast:

 

Use Your Best Prospect As Your Standard

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We’ve all had that great prospect–the one that invites you in to his office, tells you all about the issues he has, expresses hope that you can help him, pays you what you ask, and faxes in the PO. Wouldn’t it be great if they were all like that. We’ll call that the IDEAL PROSPECT.

I want you to think back to that prospect (it’s irrelevant whether it was last week or last decade). Because as of today, that becomes your standard to which all other prospects are held.

The reason is simple: Most sales professionals have very weak standards when it comes to prospects. We let ’em get away with lying to us, we let them skate the important answers, and we keep calling them back, chasing them like we were pirahnas. In selling, the way I see it, that’s mechanically wrong.

It’s wrong because the person with the solution is the one that should be in control. (That would be you.) And if the prospect isn’t behaving correctly, it’s either bcause he really isn’t a prospect at all. Or, it’s because you haven’t helped him become a good prospect.

So if you find yourself doing the chasing (instead of them chasing you), then you have to raise your standards. And the way you do that is to remember that IDEAL PROSPECT.

What do you do if you’re in front of a prospect who is not behaving correctly? Call him on it.

Say: “Mr. Johnson, usually at this point in the conversation, we’re talking about your problems and we’re discussing solutions. But in this process, all we’re talking about is how great your company is doing without a service like mine. So, it appears that we’re at the end of our dialogue, unless I’m missing something.”

Remember, you are not manipulating him–or trying to make him say something you want him to say. You are simply calling the game on him, and letting him know that he’s not a prospect because he’s not acting like one. And then you proceed to tell him exactly how most prospects act at this time.

This keeps you strong and in control by raising the standard of how ALL of your prospects should act. If they don’t act that way, move on.