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Maximizing Your Customer Experience – From a Pro

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Have you ever thought about how you make your customers feel?

On this week’s Podcast, I had the privilege of sitting down with Brian Good, a client who’s doing exceptional work as a Senior Manager for Strategic Accounts for a telecommunications company.

From his 20 years of successful selling, he shares his lessons learned about developing a personal brand (Hint: it’s not just about your photos), time blocking for maximum efficiency, and why continued personal development is key.

You won’t want to miss what tips he has to give you. So, grab your headphones (and a #2 pencil) and join me on my interview with Brian Good!

Also mentioned in this podcast:

 

10 Signs You’re An Amateur Seller (Apologies Upfront)

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In this episode of The 2X Podcast, Bill shares 10 indicators that you have not yet made it to the “pro” level in the profession of selling.

Yes, some of these might offend you, but as Bill declares, we need to start from where we are so we can make headway to the goal – and the goal should always be “going pro.”

Mark down for each one where you are on the spectrum. Then, right in front of you is a map to get where you want to go.

 

Also mentioned in this podcast:

 

The 10 “MUST HAVE” Attributes of The Sales Pro – PART 2

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This is Part 2 of Bill’s “Amateur V. Professional” theory of why some people succeed wildly, and some muddle along.

In this episode of the 2X Podcast, Bill reviews the final 5 attributes of a sales professional. You can grab your copy of this free download by going to BillCaskey.com/55download.

Also mentioned in this podcast:

DOWNLOAD THE "ARE YOU AN AMATEUR OR A PRO?" FREEBIE

The 10 “MUST HAVE” Attributes of The Sales Pro – PART 1

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This document should be laminated and framed in your office! It is Bill’s “Amateur V. Professional” theory of why some people succeed wildly, and some muddle along.

In this episode of the 2X Podcast, Bill will review the first 5 attributes and then next week he will review the last 5.

You can grab your copy of this free download by going to BillCaskey.com/55download.

Also mentioned in this podcast:

DOWNLOAD THE "ARE YOU AN AMATEUR OR A PRO?" FREEBIE

Episode #451: Self Evaluate Like a Pro

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In this episode of The Advanced Selling Podcast, veteran sales trainers Bill Caskey and Bryan Neale bring a lesson from professional athletes and how they look at and evaluate their performance.

Bill and Bryan go through eight different areas that you can begin to assess your performance in the sales process.

“That which is measured gets improved.” 

Also mentioned in this podcast:

Episode #363: Margin: Secrets Of The Pro’s

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advancedsellinpodcastgraphicbootHave you noticed that some sales people just seem like they “get it” more than others?  In today’s episode, veteran sales trainers Bill Caskey and Bryan Neale explore what the top 5% do that make them stand out and have greater success than their peers.

What are they doing differently than everyone else?

Why are people afraid to ask those at the top for their advice?

In this episode of The Advanced Selling Podcast, Bill and Bryan dive into ways you can up your selling game, including tips for the tiny tweaks that make a big impact. The great news: the differences aren’t major. True sales pros know the growth is at the margin.

Also mentioned in this podcast:

Are You an Amateur or a Pro? Here is a Simple Checklist

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I’ve been reading a lot of Steven Pressfield lately. He’s written a couple of books that are really good – namely “Turning Pro” and “The War of Art.”

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If you’re a client of mine, I’ve probably sent you one of those books to help you grow your business. If you’re not a client, then I urge you to go to Amazon and purchase them both immediately, especially if you are interested in creating a new future for your business.

Most of the readers of my blog are sales or business development people and I thought I would create a very simple five-point checklist to help you assess whether you’re an amateur or a pro (or whether you have amateurs or pros working for you): Read more