Tag Archive for: problem solving

Attention Presidential Candidates: Give Me Some Sexy Process

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A non-process guy like me rarely gets excited about the sexy topic of “process.”

But just once, I’d love it if I heard a candidate forget the lazy platitudes and opinions and get into some lovely process talk.

Process

Here’s what I mean:

Almost every candidate running for President loves the promises, platitudes and opinions. They love to tell you how they’re going to Make America Great, or how they’ll guarantee free college for all, or how they’ll stop illegal immigration, or my favorite, how they’ll create 7 million jobs.

I don’t want to hear them say they’ll “fight for me.” They won’t.

I want to hear HOW you solve problems.

Not how you’ll accomplish the goal from a policy or strategy standpoint.

There’s no disagreement that the country faces many problems. Therefore, I want to hear HOW you solve problems. 

Give Me Some Method to Your Madness  Read more

5 New Ways To Think About the Selling Profession

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I wake up nights thinking about why I so detest the idea of ‘convince and persuade’ in the sales process. In fact, Bryan Neale said in a recent podcast, “No place in selling for persuasion or convincing.”  A bold statement, yes. But one I agree with.

So why is it so detesting to me?

I think I’ve always felt like persuasion and influence are something you do TO someone, not WITH someone. When a salesperson comes back from a sales call, the sales manager typically says (or thinks), “Did you convince them to use us?”

Or, if he doesn’t actually say that, it is an understood question.

And so begins the spiral of “doing it TO someone.”  Even the very word “SELL” is an active verb that implies you are doing it TO another person.

So let’s try this another way…

Instead of thinking, “How do I persuade, convince or influence someone?” let’s ask the question in another, more passive voice:

“What do I need to do so that the person becomes persuaded, becomes convinced, becomes influenced by me so they make the decision that they want to make?”(Not the decision I want them to make.)

I think if we use the passive verb of ‘become persuaded,’ it’s much more positive and powerful than it is to do something TO someone – as in the active voice of persuade.

Here is a list that I’ve assembled of the things I think you can do to help the prospect become persuaded. 

1.) Be sincerely curious and interested in their issues.

How many times have you been called on by a salesperson that is only interested in your issues in as much as it will lead to a sale for them?

  • Old Persuasion: Seller is interested in prospect because prospect gives them money.
  • New Persuasion: Seller is interested in prospect, whether they give you money or not.

2.) Fully understand the kind of pain they’re feeling.

The fact is that your solution probably solves a problem of some kind for most clients.  Even though we can suggest that “every client is different” (naturally, we don’t want to assume anything), we also have the luxury of experience in our businesses.

For example, in the sales training and coaching business, there are but a handful of problems that arise that we can help people with.  And we know what those are going in so that we can spot them when they become issues.

  • Old Persuasion: Seller pitches and convinces the buyer.
  • New Persuasion: Seller seeks to understand the prospect.

3.) Understand the economic impact of the problem.

A person can become persuaded pretty quickly if they discover, through your questions, that the problem is costing them $1.5 million per year.  If they come to that conclusion, you don’t have to be very “persuasive” or “convincing.”

  • Old Persuasion: Justify your price.
  • New Persuasion: Give attention to the cost of the problem-let them justify your price. Read more

Is Your Solution Intentional?

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I got the proposal via email a week after the sales person and I had talked at length. It was well designed. It was well laid out. And it came with a fabulous letter introducing it. (I presume all from some template that a higly paid consultant had devised).

BUT…..

It didn’t hit the mark because the solution he proposed was a random effort to solve my problem–which, of course, got me thinking (everything gets me thinking).

His solution was random and not intentional. The reason is that it had no direct link to my expressed pain. He never connected the dots for me. Therefore when I looked at the solution he was recommending…and the price…it didn’t “hit the spot.”

What he should have done: He should have crafted a proposal that went down item-by-item through the problems I had and the compelling reasons for changing. Beside each of those, he should have crafted a well-written sentence explaining the benefits of his solution in solving those problems. Then his solution would have become intentional. It would have intended to solve the problem, rather than intended to make the sale.

The paradox? He would have gotten the sale instead of a “let me think this over.”

Be intentional–not random.