One Hour of Goal Setting

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As part of my sales training for my clients, we hold monthly telephone calls with small groups of sales people. On those calls, we talk about deals they struggle with, opportunities they see and tactics on how to land those prospects.

On a recent call, I was asked about goal setting. Specifically, “How much time should we spend in goal setting activities?”

GoalVSwish

My answer surprised them. I suggested that for every hour they spend setting goals, they should spend 20 hours planning them out. 20 hours!!!??!

The idea with “goal planning” is to give yourself a roadmap of EXACTLY how you will accomplish the goal.

Doubling Your Business

Let’s say you have a goal to double your business in the next year. Pretty awesome goal I’d say! But before you hit the streets to accomplish it, write it out on a piece of paper, place it in front of you and set aside 4 hours for Goal Planning. Read more

Selling Isn’t Meant To Be A Struggle

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51pCTMwjjLL._SX355_BO1,204,203,200_One of my favorite books of all time was a 60-pager written by Stuart Wilde called, “Life Was Never Meant to be a Struggle.”

In this book, he addresses how life demands effort, but not struggle. As he defines it, “struggle is effort, laced with negative emotion.”

In sales, we struggle a lot, don’t we? Struggle to get an appointment. Struggle to get to the right person. Struggle to position our product in the best possible light. Struggle to close the sale.

But, should we feel ‘struggle?’ I don’t think so.

Life-Not-Struggle

In markets that are abundant, you should be on the lookout for “ideal fit” between your customer’s pain and aspirations, and your solution. If there is no ideal fit, then you must move on.

Traditionalists among you will say, “No, Bill, you must be persistent and press hard to make the sale.”

Really? Is that really what you think? Sounds like struggle to me.

Instead….

1. Be clear about the value you bring. How can you determine an “ideal fit” if you aren’t quite sure of the value you bring and what problems it will solve for the customer? Bullet-list the elements of your value so you can become clearer about it.

Another bulleted list you should make is the characterization of your ideal client. Do they have money? Are they interested in growth? Do they look outside for help? Do they respect your ideas?

These two lists should be the filters that you shoot prospects through to see if you should spend one more minute with them.

2. Align behavior with purpose.  If you struggle in a component of the sales process, say lead generation, then you aren’t looking at it correctly. I had a mentor who said, “If you’re feeling pressure, you’re doing something wrong.” This is why I say, “align with purpose.” This means to state what your purpose is in your profession.

If it’s to make a lot of money for yourself, then you aren’t operating from a place of High Intent. Every thing that happens to you in the sales process will be seen as a threat to your core purpose.

But if your purpose is to be a hero to your target audience…or to serve them exquisitely…or to solve the biggest problems they have, then you are “on purpose” and in sync with what they want. You both want the same ting.

And when you are on purpose, prospecting behavior will never be a struggle. 

3. Take the pressure off early. Tell the customer upfront that it’s OK if this is not a fit. Why would you have any other point of view than that? If it’s not a fit in his/her eyes, are you going to continue to hang around? No, of course not.

But by saying it…out loud…you separate yourself from the hundreds of amateurs who have come before you.

When you apply pressure, you are not in-disposable. Your are DISPOSABLE.And if you are disposable (or feel like you are), you will struggle in the profession.

Let me know how you do at implementing these three simple ideas!

Building Your Platform To Make Selling Easy(ier)

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Last week, I got called by a CPA firm who wanted training for their people. This you must know: CPAs are not very good at selling. It’s not that they don’t have the expertise. That’s not it at all.

It’s that selling spooks them. It’s not in their comfort zone.

So, when I get a call from a professional services firm (or any company), I always start with one simple question: Do you have a platform?

Platform

After the weird looks they give me, I go on to educate them to what a “Platform” is.

Platform: definition, A position in the market that you occupy where people look to you for expertise.

Physical Platform

Just as you would speak at a conference from a podium (platform) the same thing applies here. In the physical world, it is you speaking from the stage, on a topic that you have some degree of expertise in, where all eyes are on you.

There, you don’t have to fight for attention. You ARE the show.

In the sales & marketing world, your platform could be a variety of things. LinkedIN is a platform. Any kind of social media could be a platform (Twitter, Facebook, Instagram). Your email list is a platform. A podcast is a platform.

Simply, it is a place where you command attention of the people you’re trying to reach.

Your platform is a positioning tool that raises you above the din of competition and market confusion.

You Have One Right Now, But You May Not Know It Read more

Sales Methodology? Sales Process? Sales Philosophy!

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Lots have been written, some tediously so, about Sales Process and Sales Methodology.  It will make your eyes glaze over. So in this article, I want to clarify what each of these is (in my opinion) and also share a third, more important area of growth for sales driven companies: Sales Philosophy.

Just for clarity, here are my definitions:

Sales Process

It’s the sequence of events that characterize how a customer makes his/her way through from Awareness to Comprehension to Conviction to Action. It is usually discussed in a step-by-step way.

An example: 1) Entry Point, which is how a sales person begins the discussion with a prospect. 2) Needs Assessment, where the sales person asks a series of questions about the customer’s state or circumstance. 3) Education, where the sales person educates the customer as to how similar companies are solving their problem. 4) Alternatives, where the sales person brings a set of alternatives on how he/she might solve the presenting problem. 5) The decision, where the customer makes a decision on moving forward.

Obviously, these will vary a lot depending on your structure, culture, and goals.

Sales Methodology

This is more of an over-arching template, usually branded like Rackham’s SpinSelling, Konrath’s SNAP Selling or Miller-Heiman’s Conceptual Selling. It’s typically the “skill set” portion of selling. How to ask questions, how to position your product in the eyes of the customer, how to frame the value. “How To” is the meme of methodology.

Sales Philosophy

A totally missed and misunderstood element. This deals with the mentality of the seller. How one thinks about one’s self, one’s value, one’s expertise, one’s process, one’s customers, one’s follow up, one’s role in the sales process…etc,

My belief, after 26 years of training teams and coaching people is that a sound philosophy trumps process and methodology every time.

Why? Read more

Are you trading statements or making conversations?

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The other night I was at a dinner party with a handful of people and noticed an interesting dynamic. There was one gentleman there who was dominating the discussion. He would never ask anybody else a question – but would always have comments and opinions on what others said.

Conversation

As I’ve said before these kinds of people are what I call “reporters.” They aren’t really curious about what you think or what’s going on in your life or what your goals are. They are only wanting to comment on the world. They report to us.

What I noticed is that after 30 minutes, everyone else stopped making true conversation at the table. This was a group of business executives who typically ask each other questions and are curious about how to do things better.

But this one person had so poisoned the well that everyone at the table was doing nothing but reporting, bragging, and one-upsmanship.

I’ve also seen this happen in one-to-one discussions I’ve had with people where others really aren’t curious about knowing who you are and what you’re up to They are more focused on their own pains, strife and suffering – and want to make sure you know all about it.

That is not a conversation. 

When you get into dialogue with these people you realize quickly that your thoughts don’t matter. That your goals don’t matter. In a way, your life doesn’t matter. What matters to them is that they’re getting their point across.

These people suck your energy. Unless they’re family members, they aren’t worth being around.  If I want to be at my best, I need to surround myself with people who inspire me to be at my best – and who I inspire to be at theirs.

So the next time you’re having a “conversation” with someone, test to see if it’s really a conversation or if you’re just trading statements with them. Seek out those people who you can have intelligent two-way dialogue with. If you find yourself asking all the questions about them and they’re asking nothing about you, run quickly.

What You Can Learn About Achievement From The Stacey Dash Interview?

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Recently, Stacey Dash (unknown to me until I saw this and researched her) was on Meredith Vieria. Personally, I don’t watch Vieria mainly because of the tact she took in this “interview.” The video is below.  Watch it, then come back and read on.

I love this girl! Unafraid to speak on a hot, controversial issue, and speak her truth.

I hear this all the time: “My territory isn’t large enough.” “My compensation plan isn’t fair enough.” “People don’t answer the phone like they used to.” “Prospects lie.” “I can’t get referrals anymore.” My company doesn’t invest in me.” “My company has no vision.”

All of these statements (and Meredith’s unbelievably arrogant questions) are perfect examples of our buy-in to a victim mentality. And it wears us out. Actually, it renders us unable to adopt a stance of personal empowerment.
Read more

Selling Yourself

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On this week’s audio blog, I’m going to challenge to do something different. I want you to spend some time selling yourself to yourself. Do you believe in your personal value? Do you believe in the product you are selling? If you don’t, it will come across to your prospects.
 

Ability VS. Capability

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Ability and Capability are typical used synonymously but they do have one big difference. Capability is the future, is a person capable of doing more than what they are doing now? We need to spend more time on Capability and what we are Capable of doing.
 

The Problem With Idea Generation – And a Solution

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More ideas are not better. I know there is a saying, “If you want to come up with a great idea, come up with lots of ideas.”

Ideas

But I see Presidents and Salespeople generate idea after idea – and yet have little to show for them. So what happens. Here’s my take.

My sense is that the person that has the idea (the creator) is seldom the person who will implement the idea and bring it to profit. I didn’t say “never,” I said seldom.

So the idea-creator needs to have either a) someone around him/her who can flesh out the idea before investing too much time dreaming about it. Or, b) a system that walks them through the ‘fleshing out’ process. Read more