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How To Improve The Sales Mind

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In this episode, Brooke Green takes a look at how we can improve the creative juices that make up the sales mind. Yes, sales people MUST be creative, but most are a bit afraid of it (our opinion). So Brooke let’s fly with some ideas.

Also, Bill Caskey rants about a cold call he received from an insurance agent (with a huge national brand).

*Watch other Whiteboard Wednesday Episodes: www.youtube.com/whiteboardwednesday

*Coming June 27, 2011, Bill Caskey and Bryan Neale interview Pat Williams – Senior Vice President of the Orlando Magic. View the episode “What Every Salesperson Can Learn from John Wooden” at http://www.advancedsellingpodcast.com/what-every-salesperson-can-learn-from-john-wooden/.

 

Forward Progress

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We don’t pay enough attention to “forward progress.” Appreciate it. Look back and marvel at your accomplishments. How often do we do that? 

You’ve heard of the gratitude books – where you write down what you’re grateful for – so that more of it comes. Same with this. Each week, write down your list of accomplishments and revel in them for a bit. Don’t let that stop you from growing by reading the next great book – but smell the roses occasionally.

-B. Caskey

Be Careful Before You Pick One

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Role model…be careful before you pick one. We get the request often to ‘create a mentoring program.’ It all sounds good in theory. But there are many things you have to look at before you select one. Unconditional interest’ in your success is one. They can’t care about you more than you care about yourself, but they have to have some kind of interest in your outcomes.

How To Manage The Sales Process

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One of the most common issues companies have is in managing (controlling) the sales process once it begins.

In this episode, you’ll get advice from all angles!

Enjoy!

The High Hazard of High Emotion

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We love emotion don’t we? When we see a coach ranting and raving on the sideline, we say, “Boy, look at that passion!!” Usually, what we mean is “He’s come unhinged-but it’s for a good cause.”

But is out-of-control emotion all it’s cracked up to be in the sales cycle? I say, “No.” Here’s why.

We have a saying in our business when we’re working with clients: “The only emotion that should be seen is the prospect’s demonstration of emotion of why they need to fix their problem.” Not only does your emotion (desire to sell the product, desire for the resulting income, ego satisfaction) not help, it hurts the process.

You want the prospect’s emotion to fill the air and the space between you and him. The more your emotion is on display, the less room there is for theirs to play out.

Catch Yourself

Believe me, this is hard for me to do…and I see it difficult for others. When your points are falling flat and your customer resorts to “Your price is too high,” you WILL get emotional. But it won’t come out as passion…yelling…screaming. It will come out as defensive. And the instant you go defensive, you’ve lost the battle.

Write down the thing that your prospect commonly says that drives you crazy. Then come up with a strategy/device so that when they say it, you stay calm and in the moment. Then you can, logically, walk thru how they got to that decision/conclusion.

And, of course, practice detachment. If it is not meant to be, then you must move on. But don’t use detachment as a way out of the process. Detachment is merely a ‘way of being’ so that you can logically sort out the truth.

Whiteboard Wednesday Trailer

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Whiteboard Wednesday, a bi-weekly Web TV Show for Sales Professionals, is now available! The show is a tactical guide for any sales person to use in navigating the turbulent waters of professional selling!

If you want to change your results in sales or leadership, you must…must…change your thinking.

Once you do, you’ll find the business market quite easy to pursue. You’ll find that your confidence soars. You’ll find situations that used to frustrate you now become easy.

We suggest that every problem you have in business today is a result of old, antiquated thinking. Isn’t it time to change?

Do You Understand Your Sales Funnel?

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The proverbial sales funnel seems to be the ‘defacto’ way to measure results. No, it’s not always ‘revenue in’…it’s “what’s in your pipeline?” (Do you wake up in the of a nightmare hearing your sales leader shouting that question to you?)

Not sure how we got to this point, but this short video blows up a little of our preoccupation with “funnel” because it highlights an important part–not all people in your sales funnel are equal. Nor should they be treated that way.

The Role Your Self-Image Plays in Your Results

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It’s a topic that no one wants to broach, but it is “the topic” when it comes to sales results and that is: What is the image you have of yourself? The most common way this comes out is: What is your image of the role you have in the buyer-seller process.

One of my clients is a middle-aged man who’s been in his position for twenty years and is arguably the most knowledgeable person in the US when it comes to one specific niche. Yet, as we went through the exercise of finding your value, he could not come to the conclusion that he, personally, brought any extra value to the table, beyond his product/service.

It was preposterous yet at the same time common. Sometimes our humility gets the best of us, and we discount the value we bring to the process in favor of the value our product brings to the process.

In this case, the question I asked him was, “What would you do to help the customer maximize the use of the product they bought post sale?” He came up with a list of five things that he would do over the course of a year that would virtually guarantee that the customer maximize the investment in the product.  In essence, the product itself was not the issue in this sale. It was how to get the product to work right after it was installed. (And I don’t mean that it was a flawed product. I mean, that like a lot of technology products, most people underuse the potential.)

After he came up with that list, his eyes got brighter and he stood up straighter and discovered that he is the thing that his customer cannot get anywhere else on the planet, and when they decide not to do business with him, they give up his expertise and his ability to make that small investment into a large return.

Recommendation

I urge you to think about the value you bring personally to the table through your experiences, your insight, your perspective, your collective knowledge of others in your organization that have expertise. You’ll be shocked at how valuable you really are. And if your self-image will allow you, you’ll be able to talk about that in a nice, conversational, elegant, non-cocky way.

Should The ‘Butler’ Way Be ‘Your’ Way?

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Forgive me for indulging you in the conversation of basketball. But I think if you’ll read this closely, there may be a message for you.

Butler University is in the Final Four of the NCAA basketball tourney. And the beauty is they are also the host team (it’s played this year in Butler’s hometown of Indianapolis).

But the reason this is important to you is the light I want to shine on what’s called The Butler Way. And make the case that the Butler Way should be Your Way.

Teamwork. Preparation. Fun.

The statistic that you should care about is 10 of the 12 players on the team are homegrown…right in Butler’s home state of Indiana. They don’t need massive travel budgets…they aren’t looking for the most sought after kids. They look for kids with talent, integrity and a predisposition to team work. If they’re a little shorter, OK. If they play below the rim instead of above the rim, that’s OK too. Because the Butler Way isn’t about getting the best players. It’s about having the best team. A huge difference.

There’s a Lesson Here For Salespeople and Business Leaders

Get the fundamentals right. Get the thinking right. Get your mind right.

If you get those right, you don’t have the be the sharpest knife in the drawer. You don’t have to have the quickest wit in the room. You don’t have to say ‘everything right’ to close the sale or acquire a piece of business. You don’t have to wear the latest fashion so you impress your prospect…in fact you don’t even have to impress your prospect. And you definitely don’t have to have the best price—because it ain’t about price.

Butler Coach Brad Stevens

Because the Butler Way is not about impressing anyone. It’s about playing within yourself–playing your game, not the other guy’s game. Having a ball doing it. Never getting rattled. Being really, really smart on the floor. And it’s about  a player being OK with scoring 24 points one game and 4 the next…and not getting bent out of shape about it.

I don’t know whether Butler has a chance to win it all. I do know this: that the tide is changing in our world. It’s not about being the biggest and overpowering today (politicos will recognize this as “too big to fail”).

You don’t have to have the biggest marketing budget–or the biggest booth at the tradeshow to win business. In fact, I would suggest that you have an advantage if you AREN’T big. (I’m quite sure that schools like Butler use their size as a recruiting advantage.) Those are NOT the fundamentals of business.

Here are Six Fundamentals to get you started–and these should be Your Way:

  • Listen to your prospect. They’ll tell you what they really want and what’s important to them. In other words, stop talking and pitching.
  • Do what’s right in the process. If there is a wrinkle in your product or service, bring it up upfront. Don’t hide it hoping your customer never sees it. It’s not good for your Karma.
  • Be of “integrity.” Meaning, if you’re thinking it on the inside, then say it on the outside. When you begin holding things back, you lose.
  • Be who you are. Know what you’re really good at and don’t try to ‘make things fit’ just to make a buck. It always seems like a good idea at the time, but seldom is. I can’t tell you how many clients are looking to cut clients because the fit just isn’t right–and some of that business in unprofitable.
  • Care. Doesn’t sound like a Harvard Business School strategy does it? But it will make massively more successful than some academic marketing concept.
  • Finally, have some fun. How many times have you been called on by someone who just doesn’t seem like they’re having much fun? I have, often. Take a lesson from Butler, and have some fun. Laugh a little. Celebrate. Don’t get rattled. And do the fundamentals right—let the outcome take care of itself.