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Episode #407: Sales Managers – After the Ride Along

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advancedsellinpodcastgraphicbootCalling all Sales Managers: there’s an art to coaching your team after the ride along. In this episode, veteran sales trainers Bill Caskey and Bryan Neale talk to Sales Managers with tips (and things not to do) when coaching after a ride along experience. This episode isn’t about the ride along itself— it’s about what happens when you get back in the car.

What makes a really good feedback session?

How do you help your team grow from the experience?

In today’s episode of The Advanced Selling Podcast, Bill and Bryan give you actionable tips to you can use on your next ride along.

Hint: If you’re not a Sales Manager, you probably should forward this episode to them after you listen. You’ll be glad you did.

Also mentioned in this podcast:

The Perfect Agenda For A Half-Day Sales Training

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Yes, I know, I’m giving away something that I typically charge for, but here’s why I’m doing it: I am inundated with blog readers (sales people) sending me their frustrations with the sales meetings and sales training they sit through. I can only hear that so much before it wears me down.

You see, I was a part of a sales team at one time. And I wish my leaders would have given me a chance to participate in the type of meeting that I’m giving to you.

This is an actual agenda from a 1/2 day event I was paid a fair sum to do for a company a week ago. I thought you’d like to see it and send it on to your leader or use it yourself.

Enjoy.

DownloadTheAgenda

How To Manage The Sales Process

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One of the most common issues companies have is in managing (controlling) the sales process once it begins.

In this episode, you’ll get advice from all angles!

Enjoy!

You Might Be Calling on Someone Who Hates Their Job. What Should Your Sales Strategy Be?

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This fits in the category of “things-you-should-be-aware-of-that-are-under-the-radar-screen.”

Our friends at Walker Information just released their 2007 Walker Loyalty report. Surprisingly, employee loyalty leveled off in the last year to 34% of employees being TRULY LOYAL.

Every sales company on the planet should read this report in it’s entirety. Why?

According to the Walker Report, there’s a 1 in 2 chance (59%) you’re calling on someone right now who isn’t particularly ecstatic about their job. (Walker calls that TRAPPED or NEGATIVE about their job). So how much of a champion do you think they’re going to be for your cause if their heart isn’t in theirs? Not much.

Most of the study has to do with what employers should do in light of this data.

But, you should read this report with an eye toward your prospect and how you call on them. We’ve been preaching (sometimes it feels that way) for decades on how you should talk to ALL STAKEHOLDERS of the problems you’re trying to solve — not just the decision maker.

By doing so, you eliminate the risk of putting all your eggs in one basket (one person).

According to the data, If you look at your sales pipeline right now (sales funnel) you can safely conclude that half of your contacts are in that area of Not Truly Loyal employees. Sales Managers – talk about that at your next sales meeting. See if there are some sales strategies you can execute to address that issue.  Ignore this one at your own peril.

Don Imus Went Too Far

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I’m a huge Don Imus fan–or should I say, “I WAS a fan.” I thought he was brilliant in how he reinvented his career (after his drug filled 70’s and 80’s) and made his NY radio show a leading morning TV show. A lesson in repurposing content.

But his latest vulgar episode with the Rutgers basketball slur happened for one reason–he started to believe is own sh_ _. He thought he was invincible because he was Don Imus. He cut himself off from anyone who could challenge him on his methods–surrounded only by ‘yes men’ whose future depended upon kissing up.

Let this be a lesson to us all.
The moment we think we’re invincible is exactly the time the walls start to cave in on us. It happens to great sales people who start to make enormous amounts of money–and then get sloppy with customer service or stop prospecting.

It happens to great sales managers who think they don’t have to learn any more–and continue to manage using old fear-based tactics.

It happens to business owners who refuse to take the internet seriously and who refuse to learn new marketing methods and business models.

So, if you think the Imus story has nothing to do with you, think again. It just might. Check out your connection with real people–your customers, your coaches, your family. Make sure you continue to learn and grow–keep your intent high. The ego has a subversive way of sneaking up on you and telling you you’re invincible.

Modern Sales Training–What’s Smoke? What’s Real?

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Since we train business sales organzations, I thought I’d devote one post to the notion of sales training. (This applies not just to the sales team, but to the technical team, the executive team and the customer service team. All need good training).

I realize a lot of sales managers (VPs of Sales and the like) read this blog. And I also know many of you are looking for ways to train your people. Moreover, I know we aren’t the right sales training company for everyone, so I thought I’d give you some hints on what to look for when you get ready to invest in your people.

–1  Is the sales problem clearly identified? Great question…seldom answered. Because no one wants to look deeper at the real issue. Here’s a tip. When you identify a problem–say, not enough prospecting activity, then look in two places for the cause: a) the mechanical and b) the conceptual.

The mechanical is ‘I don’t know how to do it’ and usually gets back to lack of skills. The ‘conceptual’ means ‘I don’t have the capacity to do it,’ meaning too much fear…poor inner game…lousy self concept. Every sales problem has a ‘conceptual’ component to it. I know many of you hard-hitters think this is psycho-babble. Sorry, but it’s not.

–2   Reinforcement. If you’re going to train, you have to reinforce. You can do this through meetings and phone calls, or, better, you can do it through technology–podcasts, blogs and video blogs. In your business it may be difficult to introduce a topic through the PC, but you can surely reinforce it. I just set up a podcasting service for one of our clients who wanted to get our content out to their large, remote sales force. Podcasting is easy.

–3   Measurement. Inspect what you expect. Most sales programs have very little measurement. We’re sometimes guilty of that as well. Your return on investment will be higher if you inspect behavior and measure results. You can’t just look at how sales training impacts revenue. You have to look at the soft inputs, too. Things like: Are your people having better conversations? Are your people more confident? Is your team discarding prospects from the funnel if they aren’t real? Those are clues too.

If you’re a sales leader, take heed. Some of your competition is using training and professional development as a hiring point. Are you investing in your people? If done properly, investing in sales training will pay back 300-1000% as an ROI. Where else can you get a return like that? Take these three tips and implement them in your world. Or, call me and I’ll walk you through how to do it.